Facing an evolving power industry and Americans’ changing relationship with the electric grid, utilities have been forced to alter traditional ways of thinking and are increasingly seeking growth in new areas.
That’s one of the main takeaways from Utility Dive’s recent report, the State of the Electric Utility 2015. A survey of more than 400 industry professionals, the report reveals utility executives see distributed energy and the customer relationship as their biggest growth opportunities over the next five years.
That represents a radical departure from distributed resources viewed as a disruptive, death-spiral inducing technology. And while utilities have always had to deal with consumers, they tended in the past to view them as a monolithic group of ratepayers, and the “customer relationship” has traditionally been one based around billing and outages.