Earlier this month, the California Public Utilities Commission (CPUC) release its 2010 assessment of the California Solar Initiative (CSI), a multi-year effort toincrease the number of solar installations statewide. Among the report’s most interesting bits? The results from a phone survey CPUC conductedin 2009.
Admittedly, this isn’t the most exhilarating chart. And details onthe number of people interview are notably absent. But look at howsatisfied customers reported being with the performance oftheir new solar photovoltaic systems — nine of out ten! These numbersare consistent with what we typically hear from homeowners who haverecently installed a solar panel system: most report their new systemsmeet or exceed the production projections outlined in the initialproject proposal.
Here it is straight from the horse’s mouth:
A phone survey conducted as part of the 2009 ImpactEvaluation provided an opportunity to ask participants about their level of satisfaction with the program, with their solar contractors and with the size and performance of their solar PV system. Overall for bothresidential and nonresidential participants there is a high degree ofsatisfaction across these attributes.
Beyond system performance, the numbers indicate there may be someroom for improvement when it comes to the administration of the programand corresponding solar incentives. Commercial solar customers, inparticular, reported being less satisfied with the CSI program itself.
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